PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours"
Twitter 上的Play ▷ tv games movies 🎵:"#PS5 Email from PlayStation sent out to everyone, includes changes to PSN terms of service relating to PlayStation 5. https://t.co/0hpDwW7kSd" / Twitter
Sony allegedly banned players who abused the PS Plus Collection – GamingPH.com